A growing catalogue of the questions we hear most. If yours is not here, email hello@thnk.biz and we will answer within one business day.
14 days for Starter. 21 days for Pro. 30–45 days for Workforce. The 14-day audit deliverable in 14 days. All milestones in the contract.
No. Flat monthly fee. We absorb the model costs. You do not think about tokens, requests, or rate limits.
Month-to-month after the initial setup. Cancel anytime with 30 days notice. We export your agent configurations and data on the way out.
Yes. Most Starter clients move to Pro within 6–9 months. Upgrade is one-line — we add agents and credit the setup difference. Downgrade is the same in reverse with 30 days notice.
Every agent has a confidence threshold. Below threshold, it flags for human review. We monitor flags weekly and re-train. In 18 months operating, zero deletions, zero data losses, <0.4% misrouted messages.
Claude (Anthropic) for reasoning, OpenAI embeddings for retrieval, our own orchestration layer. Your data never trains a foundation model. Every action is logged and auditable.
If it has an API, yes. Gmail, Outlook, HubSpot, Salesforce, Pipedrive, Stripe, QuickBooks, Notion, Slack, Twilio — plus most industry-specific tools (ServiceTitan, Follow Up Boss, etc.). Custom integrations available on the Custom plan.
No. We handle deployment, ops, and maintenance. Most clients give us API keys to their tools and we do the rest.
On Workforce and below, agents run in our managed cloud. BYO-cloud (your AWS / Azure / GCP) is a Custom plan feature.
For real estate (MLS / FUB / kvCORE / BoomTown), HVAC (ServiceTitan / Jobber), law (Clio / MyCase), medical (Epic / athena), automotive (CDK / Reynolds): yes. Other niches: scope on Custom.
Your data never trains a foundation model. We use Claude with zero-data-retention API access. Encrypted at rest and in transit. SOC2 Type II underway.
BAA available for medical clients on Custom path. Encrypted PHI handling, access controls, audit logging on every interaction.
Yes — the stack runs Guntransfer.com. Bound book hygiene, age verification, restricted-state routing. Available on Custom path for firearms operators.
SOC2 Type II under attestation. Report Q3 2026. Available under NDA before final report.
Yes. We provide documentation that has been accepted by ALPS, ALAS, and major Bar carriers. For other industries, we have placed agents at firms covered by standard E&O.
We ingest 12 months of your email, transcripts, marketing copy, and SOPs. The agent learns your tone, your phrasing, your decision patterns. Most clients cannot tell the agent drafts from their own after two weeks.
Week 1: kickoff + data ingest. Week 2: build + internal QA. Week 3: soft launch with you in the loop. Week 4: full autonomy. (Starter timeline; Pro and Workforce extend phases proportionally.)
One dedicated ops engineer for Pro/Workforce. They build it, tune it, and stay on your account. Direct Slack channel for production-impacting issues.
For the first 30 days, every draft is queued for your review. After that, confidence threshold gates autonomous action. Mistakes get logged and re-trained against weekly.
A VA works 40 hours and quits. An agent works 168 hours and never quits. It costs less than half a VA. It scales instantly when volume doubles.
ChatGPT is a chat window. We deploy operations. ChatGPT requires you to know what to ask. Our agents act without being asked, on workflows we configured for your business specifically.
No — it replaces the work your team should not be doing. Senior people stop drafting routine email. Mid-level stop chasing follow-ups. Everyone moves up a level.
It does not mean we cannot ship there. We have scoped engagements in construction, education, fitness, hospitality, manufacturing, nonprofit ops, and creator businesses. If you operate something with repeatable workflows, you are a candidate.
Email us. We answer everything within one business day. Or take the 90-second workforce audit to get personalized recommendations.
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